PRIVACY POLICY

Effective Date: 01/01/2026

INTRODUCTION

This Privacy Policy describes the personal information we collect about you, and how we use and share that information. This policy applies to personal information we collect when you register for this Website; subscribe to Thermos’ newsletter; enter one of our promotions (e.g., sweepstakes or contest), send us a question, access or use our Website, products, or services (collectively, the “Services”); or when you otherwise interact with us, including through phone, e-mail, text, social media, advertisements, and other electronic messages. It does not apply to information collected by any third party (unless the information is collected at our direction), including through any application or content (including advertising) that may link to or be accessible from our Website or Services.

This Privacy Policy refers to personal information which is information that can be associated with a specific person and used to identify that person, or as otherwise required to be considered “personal information” under an applicable U.S. law. Personal information does not include information that has been anonymized so that it does not identify a specific user, which may be used for any legal purpose.

This Privacy Policy covers the following topics:

Updates to the Privacy Policy

Personal Information We Collect
Sources of Personal Information About You
Our Use of Personal Information
Sharing of Personal Information
Exercising Your Individual Privacy Rights
Children’s Privacy
Your State Privacy Rights
Security
Contact Information

Please read this policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. If you do not agree with our policies and practices, you should not use our Services. By accessing or using our Services, you agree to this Privacy Policy.

UPDATES TO THE PRIVACY POLICY

We may update, amend, revise or otherwise change this Privacy Policy from time to time. If we make changes, we endeavor to notify you by posting the updated policy and revising the “Effective Date” above. If we make material changes, we will notify you via the email address we hold for you and will also post a notice that we have changed our privacy notice on our homepage. Your continued use of the Services constitutes your acceptance of the then-effective Privacy Policy. However, any changes will not apply to any disputes of which the parties have actual notice on or prior to the date the change is posted on either of the Websites.

PERSONAL INFORMATION WE COLLECT

The types of Personal Information we collect may include:

Contact Information – If you submit an inquiry, register for an account account (including a loyalty program account), or provide information on our Site, we may collect your contact information. This may include your name, email address, demographic information, and phone number.
Financial Information – If you make any financial transactions or purchases through our Site, our payment processors will collect your financial information, including your name and payment information. . For payments outside the Site, we may collect your name, user ID, tax identification number, bank name, bank account details, currency, credit card information, contact information, and financial information to facilitate the payment. We may share your personal information with our bank or payment processor to facilitate the payment processing, and we may share your personal information with our auditors or government entities (e.g., IRS). We may track and store your purchase history, which helps us award you loyalty points or offer deals that we believe may be relevant to you.
Location Data – While navigating our Site your mobile device or browser may share your location data, both through WIFI and GPS. We may collect this information, depending on the settings of your phone and browser.
Usage Information – When you use our Site, our servers may automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Site), domain names associated with your internet service provider, information on your interaction with the Site, and other such information.
Employment Information – If you apply for employment, we will request your employment and work history, as well as other personal information related to your potential employment. This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.
Communication Information We also may collect audio, electronic, or visual information, which includes screen sharing views, emailed, or otherwise provided by customers; the contents of your communications with us, whether via our chat functionality, e-mail, social media, telephone or otherwise, and inferences we may make from other personal information we collect. You acknowledge and agree that the content of your messages to us may be recorded and in some cases accessed or received by our chat provider or other vendors that facilitate communication with us.
Loyalty Program Information – In addition to the above categories of information, we may track and store purchase history, points balance, currency, related Shopify data, loyalty opt-in status, engagement information, referrals, social media actions, email actions, and other data. This helps us award you loyalty points or offer deals that we believe may be relevant to you. See our Loyalty Terms for more information.

SOURCES OF PERSONAL INFORMATION ABOUT YOU

We obtain information about you from a variety of sources, including you, your interactions with Thermos, our Website, our emails, our advertisements, and certain third parties. Such information may include your name, postal address, shipping address, billing address, e-mail address, purchase history, reviews you post on our Website or send via email, date of birth, demographic information (such as age, gender, and language), telephone number, and credit card or payment information (if you make a purchase from the Website), pages on our Website you click on, how you interact with emails we send you, or our advertisements, information about the device or location from which you access our Website, among other personally identifiable information described in more detail below. When you interact with us, you should only provide us with true and accurate information about yourself. If you provide us with Personal Information about someone other than yourself, you confirm that you have their permission to share such information with us, and you are authorized to agree (and hereby do agree) to this Privacy Policy on their behalf.

PERSONAL INFORMATION YOU PROVIDE TO US

If you use certain Services, you may be required to provide us certain Personal Information.

Personal information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Services, subscribing to our newsletter, posting material on our Website, calling, messaging, chatting, or emailing us, or requesting further information or services.

We may also ask you for Personal Information when you report a problem with our products or Services. We may keep records and copies of your correspondence (and any Personal Information included), in line with this Policy and our records retention policies. We may also keep your responses to surveys that we might ask you to complete for research purposes. We may retain your data until you opt out, until our vendors delete it, or as long as the applicable law permits.

Details of transactions you carry out through our Services and of the fulfillment of your orders. Your search queries on our Website or through our Services.

PERSONAL INFORMATION WE COLLECT FROM YOUR USE OF THE SERVICES AND OTHER INTERACTIONS YOU HAVE WITH US:

We or service providers or vendors acting on our behalf or with our permission may collect your usage information about how you use the Services, including your access times, location, browser types and language, pages of our Website that you visit, how you interact with our emails or advertisements, referring links or referring ads to our Website, previous website activity time-stamp, event names, attribute name and values, search terms used to reach our Website, tag specific data, purchases you make from us, and Internet Protocol addresses. We may collect device-specific information when you access our Website or other Services, including your hardware model, operating system and version, unique device identifiers, advertising identifiers, cookie identifiers, user agent, pseudonymous identifiers, mobile network information, and information about the device’s interaction with our Services.

The information we collect automatically is statistical data and may or may not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve and to deliver better and more personalized Services, including by enabling us or our service providers or vendors to:

Estimate our audience size and usage patterns.

Store information about your preferences, allowing us to customize our Services according to your individual interests.

Speed up your searches.

Recognize you when you return to our Services.

Send you emails inviting you to purchase or review items from our Website.

Serve advertising content via email, social media platforms, search engines, third party websites, and other platforms.

Implement privacy or data preferences that you send us or in line with certain browser or device settings (if applicable).

The technologies we use for this automatic data collection may include (but are not limited to those below):

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept certain browser cookies by activating the appropriate setting on your browser or using the privacy tools available on our Site.

Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons. Pages of the Services or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Site may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.

PERSONAL INFORMATION WE OBTAIN FROM THIRD PARTIES OR ALLOW THIRD PARTIES TO COLLECT

The Website also may use third party partners, service providers, or vendors, such as Meta (e.g., Facebook, Instagram), Pinterest, TikTok Apple, Amazon, PayPal, Google, Shopify, ZenDesk, Inc., Impact Tech, Inc., Osano, Inc., or other third parties, to provide additional services to you or us via the Website. For example, Osano is a privacy platform that may request, collect, store, and implement your data privacy preferences for our Website. As another example, Google, Facebook, and Instagram may allow you to sign on using an existing account or username/password to access or register with portions of our Website. Amazon, GooglePay, ApplePay, and Paypal may provide payment tools.

We may share information with Pinterest about you, your email address, your visits to Thermos’ site, or purchases you made from us, or information about your interests from a third-party service, which Pinterest might use to help show you ads. Sometimes we give Pinterest access to this information through the Pinterest Tag (a piece of code on our site), which delivers insights to Pinterest and its ad partners about actions that a person takes on the website after viewing an ad on Pinterest. Learn more about the Pinterest Tag and the types of information we or other third parties share with Pinterest. Pinterest may use this information to deliver ads to you on Pinterest platforms and on third party sites. Unless you have opted out of sale or sharing of information, Pinterest may share such information with others and Pinterest or their downstream recipients may share data with other third parties.

Some users may access our Website through TikTok advertisements or TikTok app/account. We may share your information with TikTok about the purchases you make, for example, order details, which may include orderID, order confirmation or failure, place order click info, cart information (product details, price, total, etc.), and payment info. We may also share buyer billing info and delivery info, which may include name, phone, email, and address. Also, TikTok may be able to access In-App checkout component data, which may include component metadata such as user entry into the checkout flow and store URL. We may also allow TikTok to access other information about how you use our website, and TikTok may use that information to provide measurement services and to target advertising, unless you have opted out using the tools provided.

We also may permit other vendors to access your information to help us manage an online store or process orders.

We also may receive personal information or deidentified information from third parties about how you interact with advertisements, social media posts, or giveaways/sweepstakes, any of which may occur on influencer, affiliate marketing, third party brand channel or sites.

Retailers: Sometimes we fulfill order for our products from third party retailers. In those cases, the third party retailer will share your name, shipping information, payment status, and other information we need to ship or fulfill the order. Usually in these cases, the collection and processing of your personal information is governed by the retailer’s privacy policy (as the data was first collected by them). We will process and manage such information as required by law and our contractual obligations to those third parties.

Information collected by third parties on our Website may be subject to third party terms, conditions, and privacy policies. Please visit their websites for more information. In some situations, third parties that collect Personal Information about you through our Website share the Personal Information with us, their own vendors or other service providers. In other cases, they do not share it and only use it for the business purpose for which we request they use it. We or third parties may also combine Personal Information they collect about you on our Website with Personal Information they have obtained from other sources.

OUR USE OF PERSONAL INFORMATION

We may use personal information about you to provide, maintain, personalize and improve our Services, to process payments from you or to you or your agent, process or ship products you ordered, provide information about product shipments or orders, manage insurance claims, deliver information and support, including receipts, technical notices, consumer services, security alerts, and support and administrative messages.

We may use personal information we collect to send you news and information about our Services and to communicate with you about products, services, contests, promotions, incentives, and rewards offered by us and select partners. You may opt out of receiving promotional emails from us by following the opt-out instructions in those emails (e.g., click “Unsubscribe” or “Manage Preferences”. If you opt out, we may still send you non-promotional communications, such as messages about your account, your purchases, or our ongoing business relations.

We may also use information about you (i) to track and analyze trends and usage in connection with our Services; (ii) to process and deliver contest and promotion entries and rewards; (iii) to protect our rights or property; (iv) to compare information for accuracy; (v) to verify your identity; (vi) to investigate and prevent fraud or other illegal activities; (vii) for any other purpose disclosed to you in connection with our Services;(vii) for targeted advertising unless you opt out; or (ix) any other legal purpose.

Additionally, we may use Personal Information that we collect about you or that you provide to us, including any Personal Information:

To provide you with information, products or services that you request from us.
To fulfill our warranty and contractual obligations.
To improve our products or product information, operate the Site and provide support to our business functions.
To provide alternative displays of the Website, if available, in line with accessibility guidelines.
To fulfill any other purpose for which you provide it, fulfill customer requests, such as to create an account (including a loyalty rewards account) or complete customer purchases and provide customer support.
To provide you with notices about your account, loyalty program status, information, or purchases.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To request product reviews or feedback.
To create a consumer profile about you or to identify other users with similar interests or shopping preferences to you.
To notify you about changes to our Services or any products or services we offer or provide through them.
To make payments to you or your bank or agent.
To collect, store, and/or implement your privacy preferences.
To fulfil our legal obligations such as tax reporting, data privacy compliance, or other.
In any other way we may describe when you provide your Personal Information.
For any other purpose with your consent.

We (or our service providers) may use the Personal Information we have collected from you to enable us, our service providers, or other advertising platforms to display advertisements or improve their own services.

To respond to reviews, comments, or other feedback provided to us.
To respond to inquiries related to employment opportunities.
To protect against criminal activity, claims and other liabilities.
To protect the security and integrity of the Website.
To deliver (or help our vendors deliver) targeted advertising (sometimes also called online behavioral advertising or interest based advertising.

The extent required for benchmarking, data analysis, audits, developing new products, enhancing the Site, facilitating product, software and applications development, improving the Site or our services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes.

We may use third-party service providers to process and store Personal Information in the United States and other countries.

We also may use, share, or manage your Personal Information for additional purposes as expressly described in the Official Rules for each promotion (e.g., contest or sweepstakes).

If we are contractually or legally obligated not to re-identify anonymized, pseudonymized, or deidentified personal information, we publicly commit to not re-identifying such data.

SHARING OF PERSONAL INFORMATION

We may share Personal Information about you in line with the following:

With our subsidiaries and affiliates.

With contractors, vendors, service providers and their subcontractors, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them or in line with other legal uses. Non-limiting examples of such third parties may include payment processors, shipping carriers, product fulfillment partners, email marketing platforms, review management providers, advertising platforms, loyalty program vendors, companies with whom we participate in a group promotion or marketing programs, data storage providers, data analytics providers, privacy or data management providers, affiliate marketers, creators, insurance brokers or carriers, banks, tax, financial, or legal advisors, and fraud prevention providers, to name a few.

To comply with any court order, applicable law or legal process, including to respond to any government or regulatory request, and our policies.

When we have a good faith belief that access, use, preservation or disclosure of personal information is reasonably necessary to (a) detect, prevent, or otherwise respond to fraud, security or technical concerns, or (b) support auditing and compliance functions.

If we are involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal information may be transferred along with the business. Where legally required we will give you prior notice and if you have a legal right to do so, an opportunity to object to this transfer.

To enforce or apply our Terms of Use, and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Thermos, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

To fulfill the purpose for which you provide it.

With third parties that help us run advertising campaigns about products, sweepstakes or contests, special offers, or other events or activities in connection with our Services.

With your consent or direction.

We may also share non-personally identifiable information (aggregated or otherwise) with third parties for any reason.